I have found that I can substitute the word "AND" instead of "BUT" in most any conversation.   Often I want to disagree before agreeing to what someone else is saying.  Thats OK - but its not conducive to listening much less validating a persons thoughts.    In sales we seek to listen and ask questions first.    I have found that I say I am a good listener - but often my analytical side kicks in and I have to interject my own thoughts instead of validating what the other person is saying.

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